Hope they've fulfilled the promise of change!
1
1
Date of visit: November 2020
overall Rating Text
Bad
Such a lovely hotel, helpful staff (mostly), ok food in the restaurant BUT a failure to respond to the alarm after pulling the red emergency cord when I fell in the bathroom at approx 3am. I was exhausted having had no sleep because of a 'deaf responder' alarm that I'd never come across before. This had been set by a previous occupant, I assume, to go off at regular intervals that night. After trying to turn this off myself pushing the tiny buttons on the alarm, I called reception for a member of the maintenance staff to fix it. This wasn't done and thug-like (!) I removed it from the wall and handed it to the guy on reception. NOT a comfortable first night - I wouldn't recommend a disabled person to stay at this hotel, unless changes to health and safety measures have been made!
disabled Access In AndAround Text
Good
parkingTransport Text
Good
accessibleToilets Text
Good
staff Text
Excellent
