A horrible experience for wheelchair users - not recommended
1
1
Date of visit: June 2019
overall Rating Text
Bad
Although this bookshop has a step-free entrance and a lift, it is a truly horrible experience for a wheelchair user because most areas are blocked off by over-large display tables. NOT recommended for wheelchair users.
disabled Access In AndAround Text
Bad
The entrance to the shop is step-free and there is an adequate lift to all floors. Getting around inside the bookshop is a nightmare for wheelchair users. The display tables are enormous, too close to each other, and too close to the bookshelves. There's no room for a wheelchair user to squeeze through the resulting tiny gaps. It's impossible for wheelchair users to get to most areas of the bookshop. There was a gigantic display table outside the lift on the 1st floor. I was not able to get past it. I was stuck between the lift and the table! Shocking negligence by management and staff! See my pictures below. Two side rooms can be reached only by a small flight of steps and are inaccessible to wheelchair users. No ramp provision for these rooms. See my picture below of these steps.
parkingTransport Text
Excellent
Green Park Station is very nearby and is fully step-free, but check before you travel because the lifts at this station are notoriously unreliable. Many bus routes run up and down Piccadilly.
accessibleToilets Text
0I didn't find a toilet.
staff Text
Bad
Five stars for the friendliness of the few staff I spoke to about the accessibility barriers at the shop, but only one star for staff as a whole, who have made this shop into a no-go area for wheelchair users.
Additional Information
I don't recommend this shop for wheelchair users. It's horrible.
