Visit to Heather gems factory and shop
5
5
Date of visit: December 2021
overall Rating Text
Excellent
We visited here during our stay in Pitlochry. There was disabled parking by the door into the shop. There is a small step into the shop no higher than 1/2 to 1 inch easy for my wheelchair to get over. Staff were happy to assist with opening the doors. We watched a video that lasted for approx 7-8 mins on how they use the heather to make the jewellery . This was in a room near to the factory access to this room was easy. The only problem was the windows to look into factory as you go past and the samples were far too high for me to see in or access the samples. But luckily enough a member of staff was leaving the area with a tray full of partly varnished items and she spoke with us and showed us the items on the tray. She was taking them away to get another layer of varnish after having them sanded. There was plenty of room to get round the gift shop, items were well displayed and it was easy to see everything, staff were helpful .
disabled Access In AndAround Text
Excellent
Although a small step into the shop. My carer didn’t have an issue getting my wheelchair over this and staff were happy to hold doors open .
parkingTransport Text
Excellent
Parking for disabled right outside the main entrance to the right of the door,
accessibleToilets Text
0Didn’t see any toilets
staff Text
Excellent
The staff we came across were more than happy to help in whatever way they could.
Additional Information
There were signs up about wearing masks, and hand sanitizer available upon entering . We would visit again when in the area.
