Easy access into and around the shop, but no access to the basement
2.5
2.5
Date of visit: May 2016
overall Rating Text
Average
The shop has a ramp ready to deploy quickly for wheelchair users, but there is no access to the basement.
disabled Access In AndAround Text
Average
There is a step at the entrance to the shop. The staff thoughtfully keep a wheelchair ramp right next to the door, and the moment they spotted me, a friendly member of staff came and deployed the ramp for me. He was uncertain at first about which way round to deploy it: we had to guide him. Inside the shop, I had easy access all over the ground floor. The basement floor (women's wear) is completely inaccessible to wheelchair users as it's reachable only via a staircase.
parkingTransport Text
Poor
Several bus routes will drop you some distance away, and there are no step-free stations nearby.
accessibleToilets Text
0This is not the sort of shop where I would expect to find a toilet. I didn't find one.
staff Text
Excellent
All the staff we encountered were delightful, and keen to be helpful.
Additional Information
Wheelchair users wanting menswear will be fine in this shop. If you're a wheelchair user wanting women's wear, you will not be able to get to it, and I would recommend shopping somewhere else. Jack Wolfskin are exposing themselves to possible legal difficulties by refusing to provide wheelchair access to the basement floor.
