Positive attitude to access
5
5
Date of visit: August 2019
overall Rating Text
Excellent
We were approached to enter through the front door of the castle once inside, doors opened ropes parted in what was an extra special trip. Staff could not have been more helpful. We could access two levels of the castle with the assistance of a small enteral lift. The upper level of the castle could be watched on a short video which was really good and worth watching for the information alone.
disabled Access In AndAround Text
Excellent
There is a large fort play area which is totally accessible using a long ramp. All the paths are good. We didn’t access the maze. So not sure about that one.
parkingTransport Text
Excellent
Parking is good but you are quite a walk away from the main attractions - although you can use a guest services bus. I’m not sure if the land train is accessible we didn’t check. Unfortunately the water was too high to access the boat on the lake - but there was a ramp.
accessibleToilets Text
Average
The only reason this score is low because currently there is no CP toilet BUT when speaking to a staff member in the castle he brought it up before we did ! Which is encouraging and he advised us there are plans for a CP toilet near the lake area. This would be a good spot as half way from everything.
staff Text
Excellent
Couldn’t not have done more they should be proud of themselves.
