Lovely hotel - should be more accessible
3
3
Date of visit: October 2018
overall Rating Text
Average
This new hotel is close to Edinburgh Park Station which is served by rail and tram. It's a lovely hotel with a great restaurant, where the view at night is fun because of all the trams and trains. The staff are all exceptionally friendly and helpful. However, the automatic door into the hotel was not working when we arrived and it seems that this is a common malfunction. I can't recommend somewhere that I am not sure anyone needing that entrance can get into. You need to be aware that two of their accessible rooms have baths. In spite of being very clear about my requirements, I was allocated such a room. The staff tried to change the room and did their best to ameliorate the situation. When that was not possible we had complimentary dinner and a massive discount on our B&B rate. So they did all they could and we appreciated that. When discussing whether I would return, the manager gave me his card so that I could ensure an appropriate room next time. Why should it be so hard?
disabled Access In AndAround Text
Average
There is an automatic door but it was not working and I was told that this is a common fault with the mechanism.
parkingTransport Text
Excellent
Good parking close to the door. Just a few minutes from the tram and train stations at Edinburgh Park.
accessibleToilets Text
Average
The accessible bedroom had a bath, in spite of my stating my need for a roll-in shower. Such rooms do exist but I can't advise how to ensure you get one.
staff Text
Excellent
Great staff, friendly and helpful.
Additional Information
Great location and it should be so much more accessible than it was.
