Helpful - if you can get through.
3
3
Date of visit: April 2018
overall Rating Text
Average
Having been calling the Eurostar dedicated number for passenger mobility assistance over two days, and listening to naff music for up to 35 minutes, with no indication that I was in the right queue or if the queue was moving, I finally got through. I was looking for wheelchair assistance to and from trains for my wife. Once I got to talk to someone they were very sympathetic and helpful. :-) Postscript. When I got to Eurostar Passenger Assist check in they said, "Oh, there was no need to book ahead, you just have to turn up at least 75 minutes before the train time." Grrrr!
staff Text
Excellent
