Could do better...
3.5
3.5
Date of visit: December 2018
overall Rating Text
Good
It was difficult to access the café using a wheelchair. Many tables were not accessible to us due to other tables obstructing the way. Stuff was in the way in the store and the escalator was out of order so the one lift was having higher usage than it might otherwise have had.
disabled Access In AndAround Text
Average
There is a lift at the rear of the store but pillars in the store make it hard to navigate in places. This is made worse by things being on the floor in areas that they should not be.
parkingTransport Text
Average
There is some Blue Badge parking but only three spaces which were suitable for a long wheelbase WAV with a rear lift, which were all occupied. Our vehicle was too big for the other spaces so we ended up parking at the furthest point of the car park and parking over the space behind as well. We then had to navigate the busy car park.
accessibleToilets Text
Bad
With a little more thought they could have installed a smaller version of a Changing Places toilet. My son was entirely unable to use this toilet.
staff Text
Excellent
Staff were lovely, despite the busy day.
