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    Theatre Royal Haymarket

    London

    Unpleasant experience

    0.5

    Date of visit: September 2021

    overall Rating Text

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    Bad

    I can transfer from my wheelchair, booked a transfer seat but seats were so low/uncomfortable this was unmanageable for me. Manager was rude and aggressive. The theatre has blocked off one of their wheelchair spaces so website incorrect. Toilet was completely inaccessible to me in my wheelchair.

    disabled Access In AndAround Text

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    Bad

    Really difficult to get around and toilet was a long way from where I was.

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    Average

    accessibleToilets Text

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    Bad

    I could not get into the accessible loo in my wheelchair. Really poor design. Wall opposite the door and the turn is so tight I couldn’t manage.

    staff Text

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    Bad

    Manager was rude and aggressive when I discovered how awful their seats were. I felt really unsafe and nearly left because of it but knew we wouldn’t get a refund or offered another show.

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