Very accessible, friendly staff, a café, and a great toilet
5
5
Date of visit: April 2015
overall Rating Text
Excellent
Altogether brilliant - a pleasure to shop there in a powerchair.
disabled Access In AndAround Text
Excellent
Level access into the shop, a lift to all floors, and just about enough space to squeeze between the display tables if you're a skilful wheelchair user. On today's visit I managed not to knock any books off tables or drag any tables along with me. A bit more space would be welcome for visits on my clumsier days.
parkingTransport Text
Excellent
Many bus routes serve Richmond, and the station is less than half a mile away, District Line and National Rail, with staff always on hand to give assistance with ramps etc.
accessibleToilets Text
Excellent
A really good accessible toilet with everything correctly in place, a long red emergency cord dangling freely to the floor as it should, and plenty of room for manoeuvre.
staff Text
Excellent
Really sweet staff, friendly and eagerly helpful.
Additional Information
There's a café on the first floor.
