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    West Dumbartonshire Citizens Advice Bureau

    Dumbarton

    Advice Centre with good access and a great ethos.

    5

    Date of visit: August 2017

    overall Rating Text

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    Excellent

    Accessible throughout and Chief Executive is thoroughly committed to good access to all its services.

    disabled Access In AndAround Text

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    Excellent

    Accessible throughout for clients, staff and board.

    parkingTransport Text

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    Excellent

    CAB has its own car park with disabled bays linked to the main building by good ramps.

    accessibleToilets Text

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    Excellent

    Male and female toilets with all required rails and ample side transfer space from left to right. The cord was too short but in their defence the toilets were new and had been signed off by building control. Chief exec was right on to it.

    staff Text

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    Excellent

    Friendly and helpful. Top marks to Joe, the Chief Executive who is highly committed to equality and social justice. CAB are addressing wider equality issues such as using Skype for people confined to home and people who need an interpreter.

    Additional Information

    Good to find such a high commitment to access.

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