Alton Towers Resort Theme Park

Overall rating

4.5

1 review

Review this place

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With over rides and attractions at the Alton Towers Theme Park there is something for everyone to enjoy!

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Overall rating

4.5

(1 review)

Overall rating breakdown

5 0
4 1
3 0
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Access (avg.)

4.5

Parking (avg.)

Toilets (avg.)

4.5

Staff (avg.)

4.5

klf

Jun 2022

4.5

Fab for disabled families with small children

We often go here because it’s one of the few places that offers family accessible rooms. It is great for small children. My child has ASD and the sensory accessible family room is perfect. The staff are helpful and accommodating. If it had a pool, it would be perfect.

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Disabled Access Information for Alton Towers Resort Theme Park

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There are a variety of floor surfaces throughout each area of the theme park, ranging between block paving, concrete, tarmac and grass. Some floor surfaces are uneven in places. There are mobility aids available. The mobility aids available include wheelchairs and mobility scooters. To obtain mobility aids please contact a member of staff or Guest Services. There is a designated place of safety which can be used by people who may feel scared or at risk. The quiet/safe place is located in No.1 Towers Street. Ear defenders and RADAR keys are available from Guest Services. Portable hearing loops are available for use around the resort. These are available from Guest Services. There are a number of slight and steep slopes throughout the park and between each area. For access to each ride/attraction please see the separate Access Guides. There are some very steep slopes in the following areas; between Katanga Canyon and Gloomy Wood, between The Towers and X-Sector, leading into X-Sector, and leading from Haunted Hollow to Gloomy Wood/Forbidden Valley. There are stepped access points leading from some areas into The Gardens. The most accessible route into The Gardens is via The Towers, accessing a steep slope. There is a Skyride available for access between the following areas; Mutiny Bay, Forbidden Valley, and The Towers. For access to the Skyride stations please see the separate Access Guide. In some areas there are ride structures that obstruct walkways and paths. Themed music is played throughout the park, in all areas. Wall fixed hand sanitisers are available throughout at varying heights. There are lockers and buggy parks in various areas around the park. Bench seating, resting areas and designated smoking points are available in most areas. Cash machines are available in Towers Street, Forbidden Valley and outside of X-Sector (Adventure Land).

Seating at regular intervals

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Blue Badge parking is located in the Express & Disabled Car Park only. Alton Towers Resort has a number of car parks available. The Express and Disabled Car Park is located near to the main entrance of the theme park. There is coach parking and a drop-off point located near to the main entrance of the theme park. The main car park is located 15 - 25 minutes walk from the main entrance to the theme park. Alternatively guests can use the Monorail from the Resort Station to get to the main entrance of the theme park. The main car park is divided into areas (A to L), with large clearly marked signs indicating which part guests have parked in. Staff can provide assistance if guests are unable to locate vehicles before leaving the resort. There are two overflow car parks (M and N), which have a grass surface. There is a £6 parking charge for all car parks, with the exception of the express parking, which is £18. Standard parking tickets can be purchased from the Ticket Sales and Collections counter (cash, card and contactless), car park machines (cash and card) or the Resort Box Office (cash, card and contactless). Express parking must be paid for online, in advance. There are very limited spaces available, and these often sell out. For disabled parking, Alton Towers advise pre-booking your disabled parking online in advance in order to guarantee entry, spaces on the day will be allocated subject to availability on a first come first serviced basis. Gold, Platinum and Premium Merlin Passholders and on-site hotel guests are not charged for Disabled Parking A valid car parking ticket is required to leave the car park, with barrier systems in place.

Dedicated parking

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Toilets features at Alton Towers Resort Theme Park

Accessible toilets are located in the following areas; at the main resort entrance (externally), at the top of Towers Street, in the Medical Centre, in The Towers Burger Kitchen, in the Explorer's Pizza and Pasta Buffet, in Forbidden Valley, in the Rollercoaster Restaurant and in CBeeBies Land. Changing Places toilets are located in the following areas; outside of X-Sector, Admissions, in The Towers area @ Fountain Square, and between Gloomy Wood and Forbidden Valley.

Accessible toilet

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Changing places toilet

Accessible toilet

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Overnight accommodation features at Alton Towers Resort Theme Park

Hoist

Accessible formats at Alton Towers Resort Theme Park

Large print

Easy read

Audio

Accessible services at Alton Towers Resort Theme Park

Assistive listening system - Hearing Loop

Assistance dog facilities

Other features at Alton Towers Resort Theme Park

Wi-Fi

Carers Discount

Online Booking

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More detailed accessibility information

For additional detailed accessibility information, please contact: gs.enquiries@alton-towers.com