Captured in a Visor
0.5
0.5
Date of visit: August 2020
overall Rating Text
Bad
This was NOT a good experience. I went into the Apple Store to get my iPad fixed. I had my Face Mask Exempt badge From Euan’s Guide on and displayed clearly. I also had my long cane with me to show that I was Visually Impaired. When we arrived I was asked to put a face mask on. My parents explained that due to my visual impairment it was difficult for me to wear a face mask and that I didn’t need to - but the people in the store were adamant that I was to wear one. As I didn’t have a face mask, I was asked to put a visor on. This was particularly sore and very tight on my head, which has had a lot of surgery on it. I also have diabetes insipidus, meaning that if my medication runs out in my body, I need to drink a lot of water which passes through my body very quickly. When we asked if I could use the bathroom, they replied that the bathrooms were closed due to COVID-19. Dad then explained that it was a necessity. After a bit of hard persuading I was able to use the bathroom.
disabled Access In AndAround Text
Excellent
parkingTransport Text
Excellent
accessibleToilets Text
Bad
There was an accessible loo which was very easy to find, however because of COVID-19 they weren’t allowing customers to use them. After a lot of explaining and persuasion, due to my diabetes insipidus, I was able to use the loo. It was easy to find - good space - there was 1 grab rail and it was clean There wasn’t a changing places loo.
staff Text
Bad
The staff were particularly difficult to communicate with as they were adamant that I was going to wear a fask mask. I was then told by a member of the staff that I had to put acface shield on. When I asked if I could use the bathroom, they just said No. much
