Arnold Clark Kirkcaldy BMW

fatalb

26 May 2025

No useable disabled toilets

0.5

0.5

Date of visit: January 2025

overall Rating Text

Bad

Went to view a car and assured accessible toilets. Went to use them but you can't close the toilet door with a wheelchair in the room. Had to leave without seeing the car. I asked by email that it be raised with the manager but did not get a reply. There is one disabled parking bay. The showroom is accessible.

disabled Access In AndAround Text

Good

The showroom was all on the same level

parkingTransport Text

Average

Drove by car and there is one disabled bay

accessibleToilets Text

Bad

You can't close the toilet door with a wheelchair in the room. You can get a wheelchair alongside the toilet

staff Text

Poor

Reception staff were very friendly and helpful. Salesman didn't reply to email about raising the issue with the dealership management