Bridge Of Cally Hotel

I booked early March for stay on 26th April. I requested a disabled accessible room which was shown on my booking confirmation. When we arrived I was told there had been a mistake and the room was actually upstairs. They said they only had one ground floor room already occupied. The web site mentioned ground floor rooms (plural) with disabled access. We had to wait in draughty area for 30 minutes for mistake to be confirmed then had to return home without even a cup of tea.Very disappointed and a bit upset at their lack of understanding that a flight of stairs are NOT accessible.