British Airways Heathrow

sherpa

11 Dec 2024

No service whatsoever.

0

0

Date of visit: April 2023

overall Rating Text

Bad

Arrived at T5 wearing invisible disability lanyard and asked BA helpdesk for accessible checkin. Dismissed with a wave “it’s down there” while they went back to their chat. No assistance at accessible checkin - had to lift own luggage onto the scales. Dumped in an area to wait for wheelchair and had to battle to get one sooner as we had paid for a lounge pass and wouldn’t have time to use it if we waited. Lounge access very difficult - barely wide enough for wheelchair and no accessible tables. No help there from staff - had to struggle to/from counter ourselves with drinks, food etc. When taken to gate, just abandoned to make our own way (with hand luggage) on to the plane. No assistance from gate staff or on the plane. Horrible exhausting experience.

disabled Access In AndAround Text

Bad

accessibleToilets Text

Bad

staff Text

Bad