
katelouisesinclair
Apr 2015

1
Someone needs to show this Cineworld how to do things right!!!
One star given for the fact that they actually have a lift and 3 disabled toilets, however they really need to train their staff. I get out of my wheelchair to watch films as it's slightly comfier for me, however when telling the person who checks the tickets this and that you come under the disabled persons evacuation policy because of it you get a completely blank look. They are supposed to write down that fact and what seat you are in so that they know if there is an evacuation where you are to either come and help you to evacuate or tell the emergency services where you are, here???? Nothing but a blank look as if "what the hell are you telling me this for" it's appalling. Starbucks counters and all the concessions stands are far too high and it's hard to then pay with a card, never once do they offer to help or ask if you need anything. I'm glad I bought my CEA card because otherwise I'd have to pay to have someone with me to help do what staff really should be helping with.
One star given for the fact that they actually have a lift and 3 disabled toilets, however they really need to train their staff. I get out of my wheelchair to watch films as it's slightly comfier for me, however when telling the person who checks the tickets this and that you come under the disabled persons evacuation policy because of it you get a completely blank look. They are supposed to write down that fact and what seat you are in so that they know if there is an evacuation where you are to either come and help you to evacuate or tell the emergency services where you are, here???? Nothing but a blank look as if "what the hell are you telling me this for" it's appalling. Starbucks counters and all the concessions stands are far too high and it's hard to then pay with a card, never once do they offer to help or ask if you need anything. I'm glad I bought my CEA card because otherwise I'd have to pay to have someone with me to help do what staff really should be helping with.