City Screen York Picturehouse

First fail when front desk is not accessible to wheelchair user, to speak or pay for ticket, drink or popcorn. Second fail when cafeteria has same problem. All fine otherwise, staff try their best.

when the lift is working, access is good however lifts do breakdown but a bigger issue here is when the river floods, the lift tends to have to be closed. so my biggest piece of advice would be to contact them rather than just turning up.

The counter is very high – unsuitable for people in seated positions there is no loop system in place for communicating. There are many steps to the top where the cinema rooms are. Someone with fatigue, physical, or visual impairments may struggles – especially as the stairs are see through. Handrails both sides in situ, nosing are identifiable. There is a lift but its small. The Corridor is very narrow, not a lot of turning space if crowded be hard for someone in a wheelchair to be able to manoeuvre. Lit well but open windows down the corridor might affect people with visual impairment. There are very heavy fire doors that you have to go to enter the cinema room. There are more steps in the cinema room; if you wish to sit at the back or middle, thereby someone who struggles with stairs would have to sit at the front. There is space for wheelchair user but only two spaces at the front end of the row.