Dunelm

We had reason to go to Dunelm, what an awful experience. My husband could not get down most of he lanes as there were stands with goods in them all over the place, the lanes were narrowed down by these so access was not available to him. I complained to one of the staff and had this answered by 'do you want the manager' no apology and no apathy shown. I emailed to complain the answer I got was disgusting. The manager said he called and spoke to someone called andrew,which is the signature on our email.my husband had MND and could neither walk to the phone or answer it. I advised them of this and also the point that my husband could not speak.