Forest Holidays Forest of Dean

- alarms went off in the middle of the night, you couldn't get a wheelchair under the kitchen table nor into the smaller bedroom, it was bleak and dark, sofa too big and slippery to sit on, teeny tiny bathroom wash hand basin and one loo for four of us , bathroom door opened across corridor so difficult to get person from there to bedroom, no working tin opener and generally mean provision for holiday makers - and most strangely, emails of complaint sent to four different people, including HQ, yielded NO RESPONSE. I guess they have become too big an organisation, and couldn't give a hoot about disabled access. Having said that, the one star is for the lovely forest itself which had good paths.

The cabin was situated in the meadow rather than the actual forest & this venue is the only Forest holiday cabin with 3 bedrooms & a hoist into the hot tub that they have in England. The hot tub & equipment was well maintained but the decking area it was situated upon very public rather than private. Passers by either on foot or in a car had a birds eye view. The wet room has a pull down chair attached to the wall which was not suitable for our needs although luckily the shower had a very long extension to the shower head and was able to reach the toilet which then also became the shower chair. All rooms were accessible for the wheelchair but the bedroom with twin beds only just allowed a manual push chair in between them. We were not so impressed with the kitchen facilities and I emailed upon our return to give them our feedback. 1/ Oven turned on to pre-heat but when we opened the door we were met with clouds of smoke. Obviously spilt fat by a previous guest & the cooker had not been cleaned. 2/ We ordered the restaurant food online the first evening and ordered pizza and chips but we had no pizza cutter so made do with scissors. 3/ The kitchen counter tops were all sticky. We purchased cleaning products but try as we might it remained. Forest holidays reply was it was a resin they used to treat the wood. 3/ The hot tub was fine on the Saturday but on the Sunday night when we turned on the jets it pumped out frothy foam in abundance and even though we bailed it out it just kept coming and the chemical smell was over powering. 4/ The shower room toilet had a long and short flush facility BUT you had to use two hands to get it to work and put some force behind it so not suitable for somebody with little arm strength or mobility issues. 5/ The paths into the forest are gravel so again for a manual chair not easily assessable so we travelled further afield. 6/ Forest holidays ready made frozen meals that are advertised online are VERY expensive. £15 for a fish pie. In fact the shop and restaurant prices are all very expensive. We went into Coleford to the large Co- op and bought food there but also saw Tesco home delivery cans delivering to the cabins. The restaurant food is nothing to shout about. I’d give it 4 out if 10.