House of Bruar

Stopped to have a quick lunch, do some shopping and use the accessible toilet. Will use again as a good distance up the A9 and worked well.

The main reason for our visit was to go to the food hall which is amazing . Access is easy into the food hall and members of the public were happy to hold the doors open for us. It was easy to get round the food hall , despite there being more stands for Christmas displays. We had lunch in the restaurant, which despite emailing them in advance and following their instructions to email back just before our visit. To check on the menu and arrange assistance to carry trays. They didn’t get back to us. My carer had to juggle two trays of hot food till we got to the check out when the girl offered to assist us. Unfortunately all this took a while and by the time we sat down to eat our roasts they were just warm. The choice of food was good but I could have done with knowing what ingredients were used so I could avoid them due to my allergies . We also visited the gift shop and clothing shops some staff were happy to help with the doors and there was a lift to use if you asked to reach the mens country dept. I wanted to try on a cape and someone offered to assist both myself and my carer with this. They have a few disabled parking spaces at the front.

Large Shop, food hall and restaurant. Poor infection control and no 'track and trace' in restaurant. Disabled toilet cramped and had unnecessary "clutter" inside. Red emergency cord had frayed end about 2 feet from the floor, despite already having a Euan's Guide card on it!!