Jurys Inn Brighton Waterfront

I have been to this hotel once before and had a good stay. I asked for the same facilities as last time and was put in a different ‘accessible’ room. It was awful, due to the layout I couldn’t get my wheelchair through the door. Wet room had no grab rails or shower seat and no way a wheelchair could get into the room. When I went to reception to ask to be moved to an accessible room that met my needs, the manager shouted at me in reception saying other wheelchairs have got in the room. I ended up in tears. The only positive was that we were refunded, but overall an awful experience.

There are 2 branches of Jury's Inn in Brighton (2019), this is for the hotel on the sea front.