Mercure Bristol Grand Hotel

Stayed for one night. Had phoned earlier in week to discuss accessibility and reassured. On arrival my partner went into reception, my conversation with them had been noted. A disabled bay in the car park had been reserved and a member of staff was waiting by the accessible entrance to let me in. Its a shame that there isn't a ramp for the front steps but it would be steep if there was. But access through the rear door was fine for me. Room was brilliant, large and spacious with a good bathroom. Only problem for me was self propelling on the carpet, it slowed me down due to the pile!

Although claiming to be "wheelchair accessible" there are two steps at the front entrance and steps to some of the bedrooms. There has been no concern for wheelchair users whether getting in and out, or eating or drinking in the dining room. No acknowledgement of the issues when complaints made. Disabled parking bay outside occupied by a painter & decorator working in the building without displaying a Blue Badge (presumably with the management's approval).

Staff gave misleading information, and were unhelpful and unprofessional. No understanding or culture of accessibility beyond the most basic. Please don't consider using for conferences or functions if you have wheelchair users.