4.5
Disability rooms nearly very good
We stayed in a Disability Friendly room on floor 2. It had a large wheel-in shower with a sliding door to the toilet area, a lower than normal bed and the room (equipped with emergency pulls) was quite large. Difficulties were experienced with opening the door into the room (the usual problem of unlocking and opening a door whilst pushing a wheel chair through) and also in navigating a tight corner through another internal corridor door which had to be opened. The wardrobe hangers in the room were very difficult to use. There were a few floor lintels in doors and the lifts which caused some problem in crossing but they were lower than the normal problem one encounters. Apart from this, the room was very good and well thought out. Staff generally were very disability aware, the moved chairs away to enable a wheelchair user to join a table, brought food to the table etc. The hotel is close to the Shopping Centre and access from Parking Zone A takes a few minutes and is not that far away. Overall, we were pleased with the accommodation and the support we received. We would particularly comment on the fact that when we phoned to asked about the Disability Friendly Accommodation, the person on the reception desk did not know the answers to our questions so he went to the room to look and then told us the answers - really good service.
We stayed in a Disability Friendly room on floor 2. It had a large wheel-in shower with a sliding door to the toilet area, a lower than normal bed and the room (equipped with emergency pulls) was quite large. Difficulties were experienced with opening the door into the room (the usual problem of unlocking and opening a door whilst pushing a wheel chair through) and also in navigating a tight corner through another internal corridor door which had to be opened. The wardrobe hangers in the room were very difficult to use. There were a few floor lintels in doors and the lifts which caused some problem in crossing but they were lower than the normal problem one encounters. Apart from this, the room was very good and well thought out. Staff generally were very disability aware, the moved chairs away to enable a wheelchair user to join a table, brought food to the table etc. The hotel is close to the Shopping Centre and access from Parking Zone A takes a few minutes and is not that far away. Overall, we were pleased with the accommodation and the support we received. We would particularly comment on the fact that when we phoned to asked about the Disability Friendly Accommodation, the person on the reception desk did not know the answers to our questions so he went to the room to look and then told us the answers - really good service.
