St Andrews Aquarium

I'm a wheelchair user who can walk a little and had been working on stairs in physio for months so I could come here. There are several small staircases which are unavoidable throughout the venue, with lack of clear markings and handrails on some. The uneven floor and stairs made it very difficult and tiring to navigate, even with the help of 5 of my friends. I enjoyed my visit but it's clear access is not a priority here. They claim they can't improve access as it's an old building, but clearly they don't realise handrails, good lighting, smooth flooring, clear marking of level changes and seating count as access requirements.

The manor of the people was disgraceful. And the access was appalling. You only get to see 20% of the park if your mobility is impaired. The ramp was ridiculously steep and very dangerous and the other ramp had a full sized used skip that wheelchair users would not get passed. I would advise the owners of the park to have a look at the access and resolve these issues. We came all the way from Aberdeen to see the park after checking with the reception on the phone and their website and this was confirmed we would see 75% of the park. I would NOT advise any wheel chair or pram users to visit St Andrews aquarium due to all the above issues and the way I was treated because I was in a wheel chair. Once I had stated to the staff member that this was not good enough I was told by the member of staff "we don't really provide for power chair users" all I wanted was a simple apology for my wasted day, time and petrol. I have photographs of this skip and will be taking this matter further.