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Dive into an interactive underwater world of discovery and wonder at The Deep, Hull's iconic aquarium. As a fully accessible attraction, experience awe-inspiring marine life up close like never before, including sawfish, turtles, stingrays, penguins and much more! Marvel as sharks soar over your head in the impressive underwater tunnel, or soak in the ambiance in their tranquil jellyfish space. Catch the daily talks and artefact handling sessions on offer as part of your visit, to enjoy an additional immersive learning experience. There is something for all ages to enjoy! Stop by 'The Plaice' for delicious hot breakfasts, meals, sandwiches, cakes and snacks. Or, bring along a picnic and recharge your batteries at ‘Picnic Plaice’, halfway around the aquarium. Pop to the Deep-Artment store at the end of your visit for beautiful gift ideas and marine souvenirs to take home! Plus, each standard admission ticket to The Deep is an Annual Pass. Pay once and enjoy unlimited FREE returns for 12 months! As a fully indoor attraction, The Deep is a jaw-some day out whatever the weather- perfect for a rainy day activity or providing a cool shelter when it's warm! The Deep is open all year round from 10am-6pm (last entry 5pm) daily, excluding Christmas Eve and Christmas Day. As a conservation and education charity, your valued visit helps to support The Deep's mission to protect the world's oceans. 'Sea' you soon!

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Overall rating

4.88

(9 reviews)

Overall rating breakdown

5 8
4 1
3 0
2 0
1 0

Access (avg.)

4.61

Parking (avg.)

4.94

Toilets (avg.)

Staff (avg.)

4.16

mariah52

Jul 2023

Fascinating and stimulating day out but...

I was in a group of 10. There was 3 carers and 7 elderly people 4 of whom have dementia and needed constant supervision. We had 3 in wheelchairs and the rest were walking...the actual exhibition was amazing and everyone in our group was absolutely mesmerised and thoroughly enjoyed watching all the sealife, nobody fell asleep or asked to go home, they just had an amazing day out. However, when we first arrived at The Deep we had just had a 2 hour journey which is a very long journey for our clients whose ages ranged from 80- 96 and all everyone wanted when we got there was a cup of tea! We found the café and so nobody was separated we pushed 2 tables together so we could all sit round them together. We also had with us a bag of snacks as one of the people we were caring for was a diabetic... I put the bag on a table while I was arranging the wheelchairs and were just sitting down when a member of staff came over to us and said " you can't eat a picnic in here" we said we weren't having a picnic and was just going to have a cup of tea and then they said " and you can't put tables together either" ...this caused some difficulty for us trying to arrange our clients around 3 separate tables. One carer went to fetch the drinks for everyone which left 2 carers looking after 7 residents who were all spread out across separate tables and all had varying needs. There was no negotiation and the staff concerned insisted we had separate tables or we would have to leave. This was not helpful or supportive and I felt put a real dampener in the visit. It was very busy and I know staff would be under pressure, but so were we as carers trying to give our clients a nice day out. Overall it was a brilliant day out but the attitude of the staff was really disappointing and they didn't meet the needs of our group.

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jen_mcdonald

Aug 2022

Amazing place

Amazing had wheelchair’s and mobility scooters available. Had lifts. Had accessible toilets. You could raise or lower the sink and mirror. Low hand dryers. Low toilet paper. Good hand rails. Also had a changing table and hoist. Also has a privacy screen. The accessible toilet was very spacious.

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agirlcallednaomi

Sept 2018

Great day out

I've been here a few times and it's a great day out and very accessible and the staff are very friendly and helpful. You enter via a lift and then the layout route of the The Deep is all downhill and has lifts wherever there are steps. Carers get in free (even if you have two carers with you). and your entry ticket is valid for a year. If you struggle with queuing there is an accessible entrance where you don't have to wait as long to enter. Disabled toilets dotted around, but some toilets are are a bit small if you have a large electric wheelchair or if you have a mobility scooter. This is the main downside. They now have a designated 'changing place' which is brilliant. Just remember to take your radar key with you. There are manual wheelchairs, mobility scooters, rollators and tri-walkers to hire and you can pre-book these except the mobility scooters. There are designated 'Quiet Days' where they don't have schools in and they turn the lights up and the sound down and 'Tranquil Tuesdays' where after 3pm they do the same after 3pm. See The Deeps's website for when they are running these events. On the 'Quiet Days' all talks also have a BSL interpreter. I personally prefer to go on the quiet days. There is also a designated 'quiet space'. This is multi purpose such as for breast feeding, preyer but also if you need a quiet moment. The café and restaurant caters for different diets e.g. wheat/gluten free etc and they are very knowledgable about the food ingredients when I asked about ingredients for my allergies and there was actually food I can eat which is difficult as I have multiple allergies and the soup was yummy. There is adapted cutlery available and wheelchair friendly tables, When we went we couldn't find a table that would fit my wheelchair under as other people where using the designated wheelchair friendly tables and a lovely member of staff carried our trays to the upstairs setting area (which had a lift) and found us a quiet spot with a suitable table. You can also contact them before you visit if you have any particular access needs which is really handy. A link to there access guide can be found here: https://www.accessibilityguides.org/content/deep-1 All-in-all it's a fantastic day out with such a variety of things to see and interact with.

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Disabled Access Information for The Deep

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We are committed to accessibility for all visitors, we are continually updating and adding to our wide range of tools and information to ensure an accessible family day out. Sensory packs are available to borrow from our reception team. These contain ear defenders, crayons, a picture to colour in, a viewfinder, a small sensory toy, a printed social story, some AAC cards, a red/green card, and a map of the attraction. All are popped into a canvas bag, which we ask you to return to reception at the end of your visit. We are pleased to be able to offer complimentary use of the following mobility aids during your visit: electric scooters (3) - please note, these cannot be pre-booked and are available on a first come, first served basis, wheelchairs (7), walking aids (4) - 2 rollators with seats and 2 tri-walkers. Should you need a quiet space during your visit for prayer, breast feeding or any other reason, please just ask a member of staff who can take you to an appropriate quiet area or room. Our accessible entrance is located nearest to the Humber Estuary, close to the accessible parking bays and there is generally a shorter queue at this entrance. This entrance is welcome to anyone who needs to use it. Assistance Dogs and Emotional Support Dogs are welcome at The Deep.

Seating at regular intervals

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The Deep has its own car park on site with disabled parking available. These spaces are larger than normal and are at the front of the building nearest to the entrance. Parking is free of charge to blue badge holders and £3.75 for 5 hours to other visitors. Please enter the postcode HU9 1TU if your Sat Nav system is a Tom Tom. All other devices will need an alternative postcode of HU1 4DP.

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Buses/rail - For up to date information on bus timetables from Hull Interchange to The Deep please call Bus Call on 01482 222 222. Train times into Hull can be found at http://www.nationalrail.co.uk/. To walk to The Deep from the station, exit the station and cross the road towards the Sports Direct store and then follow the pedestrian signs to The Deep. Taxis & By Foot - Taxis are available from outside the station (Hull Interchange).

Toilets features at The Deep

The Deep has a Changing Places facility. Providing anyone with additional needs and their carers with additional space and equipment.. The room includes adjustable bench, hoist, adjustable basin and mirror, centrally placed toilet and a portable privacy screen The Changing Places facility is open to any who need it, not just those visiting The Deep and can be found on the Ground Floor near the lifts. It can be accessed using a radar key, which our reception staff can provide if you don't have your own. There are disabled toilets, with emergency call alarms, available at each level of the building. For visitors who require a larger area for changing, a first aid room is available on request. All disabled toilet facilities at The Deep have wide doors which enable wheel chair and mobility scooter uses access to the facility. There are railings around the toilet with lowered sinks with easy turn taps. The Deep caters for all visitors with large disabled and baby change facilities on all floor throughout the building. For more information on access at The Deep visit www.thedeep.co.uk

Changing places toilet