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    The Natural History Museum

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    Dinosaurs, precious gems and creepy-crawlies – as a visitor to the Natural History Museum you will be amazed by the diversity of the natural world. The Museum is not only home to the nation’s finest collection of natural history specimens; it is also one of the UK’s top attractions, with more than five million visitors last year. And we don’t just store science – visitors to the Darwin Centre can see our scientists at work and find out why our specimens are relevant to science today

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    Overall rating

    2.5

    (4 reviews)

    Overall rating breakdown

    5

    0

    4

    0

    3

    1

    2

    3

    1

    0

    Access (avg.)

    2.5

    Parking (avg.)

    3.25

    Toilets (avg.)

    1.87

    Staff (avg.)

    3.75

    User profile picture

    chronicallylauryn

    Mar 2022

    star

    2

    Natural History Museum isn't very good for wheelchair users

    Hello, firstly a little about me! I am a full time wheelchair user due to paralysis and chronic illness, therefore I cannot stand or get out of my chair. I visited the Natural History Museum in Kensington this weekend and I was very excited to go, as it was my first ever time. I was quickly disappointed however, as half of the museum I couldn't even access as some of the lifts were broken. I then went to ask some other disabled people who had been here and apparently these lifts are constantly broken. Another issue I faced was the displays being quite high up, so therefore I couldn't read the information. However the blue badge parking was good, although you do have to book it as there is only around 5 spots. The toilets were okay, however the one in the baby changing area was quite dirty and didn't look like it had been cleaned properly, but I did use other ones and they were okay. Overall, it was an okay trip, but it was ruined for me due to the lack of accessibility. One positive was how lovely the staff were though!
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    tinahodgkinson

    Feb 2019

    star

    2

    Disappointing and potentially dangerous as no staff came when accessible emergency cord pulled

    Natural History Museum is a large museum with a has a wide range of fascinating specimens. With impressive galleries including dinosaurs, animals, birds, fish and fossils. If the score was just for the collection I would give it 5 out of 5, it's stunning and world class. While the building itself has good general accessibility, my overall experience and expectations of going this major South Kensignton Museum was disappointing.
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    carolinea

    Mar 2017

    star

    3.5

    Good for first time wheelchair user

    This was my first outing in a wheelchair but it went smoothly, staff were friendly and on the whole the museum was accessible
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    Disabled Access Information for The Natural History Museum

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    The Museum has 2 entrances, the Cromwell Road entrance has steps. The Exhibition Road entrance is step-free, and best for entry with wheelchairs and pushchairs. Cromwell Road entrance: 10 steps via a ramped path at either side of the entrance. Exhibition Road entrance: there are no steps into the entrance lobby. Beyond that are 18 steps, or you can take the lift (this is a standard lift with doors). Wheelchairs are available on loan from the cloakrooms just inside the Exhibition Road entrance and behind the Central Hall by the main toilets. There is no charge for this service.

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    On-street parking facilities for Blue Badge holders outside the Museum’s Exhibition Road entrance are limited. On-site parking spaces for disabled Blue Badge holders are also limited. Please book in advance through the Museum’s Security Control Room by calling +44 (0)20 7942 5888 (24 hours). Parking bays are 4.8 metres long. A setting-down point is available for larger vehicles. Please note that access to the Museum car park is via Queens Gate, SW7 5BD to the west of the Museum.
    Dedicated parking

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    Toilets features at The Natural History Museum

    There are accessible toilets in the Exhibition Road entrance lobby, by the Mammals gallery, in the Underground Café, the Darwin Centre Café and on the seventh floor of the Darwin Centre.
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    Accessible toilet

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    Accessible formats at The Natural History Museum

    Large print
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    Braille
    Easy read
    Audio
    Sign Language

    Accessible services at The Natural History Museum

    Audio Description

    Test 3

    Assistive listening system - Hearing Loop

    Other features at The Natural History Museum

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    Wi-Fi
    Carers Discount

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    For additional detailed accessibility information, please contact: feedback@nhm.ac.uk

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    Cromwell Road, London, Greater London, England, United Kingdom, SW7 5BD

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