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    The Postal Museum

    Overall rating
    Closed · Opens: 10am

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    The Postal Museum is the leading resource for all aspects of British postal history. With collections ranging from staff records to stamps, poster design to photography and from transport to telegrams, it cares for the visual, written and physical records from almost 400 years of innovation and service, revealing the fascinating story of British communications. Records in the Royal Mail Archive are Designated as being of outstanding national importance.

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    Overall rating

    3.75

    (2 reviews)

    Overall rating breakdown

    5

    0

    4

    1

    3

    1

    2

    0

    1

    0

    Access (avg.)

    3.5

    Parking (avg.)

    3.75

    Toilets (avg.)

    3.5

    Staff (avg.)

    4.25

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    missymum

    Jun 2019

    star

    3

    Disappointed but Understandable

    As a train lover and knowing a lot about the post office from previous experience I was really looking forward to visiting. I borrowed a wheelchair and had a look at the train but it was impossible for me to go on as no mobility aids are allowed including a cane or assistance from anyone if evacuation is necessary. You need to be able to get out quickly up steep steps, independently. The train itself is like getting into a low bath so no chance. The exhibitions were interesting but I was instructed to sit by the video whilst my friend rode on the train. I had asked if it was a virtual tour which it isn’t and feel that it would be better if it was so disabled people can experience the train journey that way. There is a lift down to the train and it’s exhibition space which is accessed by crossing the road between buildings. A helpful attendant made sure crossing was safe. Inside the main building were lots of interesting displays which were easy to access.
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    tinahodgkinson

    Apr 2018

    star

    4.5

    Fascinating, very intereactive, step free museum

    The Postal Museum tells the story of the British postal service and has a phenomenal and impressive display of artefacts, many very iconic. It tells the history of the postal service and telephone services. The museum is located on two sites, which are almost just across the road from each other. Both buildings are step free. The larger building houses the main museum collection and its archives centre. The smaller building is home to Mail Rail and a smaller exhibition gallery. Mail Rail, which used to transport post has been adapted to accommodate passengers, however people have to meet their evacuation requirements to be able to ride the train.
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    Disabled Access Information for The Postal Museum

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    All public areas are on a level surface. We have two sets of automatic electric doors to enter the building. Turn left after the first set of doors, then go through the second set to the Reception area. The Reception counter is directly ahead of the second set of doors (about 4 metres). This has a security window with a hearing loop. For access to the Search Room please ring the buzzer which is located on the left side of the Reception area counter (there is a sign in braille and raised lettering). The security door can be opened wider for wheelchair users by staff.

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    Anyone with a disabled parking permit can park in the residents' parking spaces opposite The Royal Mail Archive.
    Dedicated parking

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    Toilets features at The Postal Museum

    We have separate male and female toilets, and a unisex toilet that is fully accessible. You may need to ask staff to assist with doors to the toilets from the Search Room.
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    Changing places toilet
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    Accessible toilet

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    Overnight accommodation features at The Postal Museum

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    Hoist

    Accessible formats at The Postal Museum

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    Accessible services at The Postal Museum

    Assistive listening system - Hearing Loop

    Other features at The Postal Museum

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    Wi-Fi

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    For additional detailed accessibility information, please contact: info@postalheritage.org.uk

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    locationSectionText

    Phoenix Place, London, Greater London, England, United Kingdom, WC1X 0DL

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