They don’t really care
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Date of visit: October 2022
overall Rating Text
Bad
I had a hearing aid related medical appointment. I am a walking frame user, and I arrived to find an unsupervised reception, a sign telling me to take the stairs to the first floor, and a broken lift. I walked around looking in vain for a staff member. The pharmacist ignored me, still no receptionist. Eventually I found a practise nurse who just told me to climb the stairs and leave my walking frame in the stairwell because “nobody is going to want it”. I did so, and explained to the audiologist what had transpired, and how I felt it showed rather poor disability awareness. Her reply? “Ok. So you’re here to learn how to use the app?” I repeated my comment, as did she. Eventually I received an apology and a suggestion to add to my notes that I used a walking frame. But it was like pulling teeth. No stars! Avoid.
disabled Access In AndAround Text
0Please read my review. They could not care less. No stars.
parkingTransport Text
Poor
Took taxi. Tried to walk back but roads were closed and bus stops were closed. 3/4 of a mile from the nearest bus. Uneven pavement. Taxi was £17.00 from Victoria station.
staff Text
0Worst experience EVER. Please read my review. No stars.
