Great Pre-visit Planning Assistance
5
5
Date of visit: November 2014
overall Rating Text
Excellent
Our contact with staff to help with advanced planning of our visit was exceptional, and I was able to get assistance when we were there easily. Of every trip I've planned with my disabled children, this has been the most easiest, and least stressful of them all.
staff Text
Excellent
My children have hidden disabilities, and issues relating to stress of new environments. Our visit was during the halloween themed special event. I contacted a member of staff before our visit for information, and she was extremely helpful. She gave detailed descriptions of all staff costumes, themed decorations, and sound effects etc. I received a recommended itinerary for planning our visit so that we viewed the animals etc at their least busy times making it easier for us to help the children, and deal with medical needs without being in the middle of a crowd
