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    York Army Museum

    Overall rating
    Closed · Opens: 10am

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    Award-winning museum of the Royal Dragoon Guards and the Royal Yorkshire Regiment, showcasing over 300 years of history.

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    Overall rating

    4.25

    (2 reviews)

    Overall rating breakdown

    5

    1

    4

    0

    3

    1

    2

    0

    1

    0

    Access (avg.)

    1.5

    Parking (avg.)

    1.5

    Toilets (avg.)

    1

    Staff (avg.)

    4.5

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    wheeler_dax

    Nov 2019

    star

    3.5

    York Army Museum, in York (surprisingly).

    The entrance to the York Army Museum is completely level, but opening just one of the manual double doors may be too narrow for large powered wheelchairs. The second door was bolted shut, so you would need someone to un-clip it for you. The reception area is fairly spacious, & the reception desk is an excellent height for wheelchair users. The disabled toilet is found to the right of the reception desk. There is a flight of steps down into the museum itself. A member of staff can provide access via a slightly rickety platform lift that tracks it's way down the stairs. This is spacious enough for a large wheelchair. Unfortunately, you will also need the receptionists support to leave the museum (or risk becoming some kind of army hermit). I couldn't see a way of getting in touch with the receptionist other than either shouting my head off or sending my husband up the steps. Obviously, this may make toilet access awkward if you feel the need to go while downstairs. Fortunately, the staff recognise this & respond very quickly. Once in the museum part itself, the access was spot on. Smooth, level floors, open spaces, & exhibits were visible from the wheelchair including the interactive one. It's really interesting (& I say that as someone who dropped history classes as soon as possible at school), including a handwritten letter from Florence Nightingale herself. There are plenty of nearby bus stops. I'm guessing the nearest car park would be at the castle museum.
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    dad

    Apr 2017

    star

    5

    Really good

    Visited York Army Museum with my boy who loves anything like that. With ADHD, sometimes museums can be a short or rushed visit, but the opportunity to handle objects, learn all about them and dress up in costumes and equipment was a real attention grabber at the Army Museum when we popped by on a day out. The staff were patient, approachable and lovely with our young fella, especially the chap demonstrating objects who helped make a memorable trip. We found the museum welcoming, engaging and look forward to a return trip next time we're in York. The exhibition hall was downstairs at basement level, but there was a lift.
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    Disabled Access Information for York Army Museum

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    There is level access into the museum reception. The museum entrance doors are open during opening hours and there is a doorbell to alert staff that a visitor requires assistance. There are 11 steps with handrail from reception into the museum. There is a platform stairlift, newly fitted in January 2024. Once in the museum everything is level access.
    Seating at regular intervals

    Toilets features at York Army Museum

    The accessible toilets have step free access.
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    Accessible toilet

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    Accessible services at York Army Museum

    Assistive listening system - Hearing Loop

    Other features at York Army Museum

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    Wi-Fi
    Carers Discount
    Online Booking

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    For additional detailed accessibility information, please contact: contact@yorkarmymuseum.co.uk

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    3 Tower Street, York, Yorkshire, England, United Kingdom, YO1 9SB

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