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York Castle Museum - the best day out in history! Walk down our recreated Victorian street, visit York Castle Prison's infamous residents and swing back to The Sixties. Plus toys, fashion, living rooms and weapons from the last 400 years...

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Overall rating

4.33

(3 reviews)

Overall rating breakdown

5 1
4 1
3 1
2 0
1 0

Access (avg.)

3.66

Parking (avg.)

Toilets (avg.)

3.33

Staff (avg.)

fengirl66

Oct 2021

3.5

Good but could improve

Great staff and very helpful but one or two things could improve. Access on mobility scooter needs some very skilled driving, which I don’t have! Some very narrow turns through train carriage and coming out of cells. Staff were really helpful and opened staff only doors I managed to escape unscathed. We knew before hand that I wouldn’t be able to access part of the museum on left hand side but even accessing the first floor required someone to remove barriers and then on way back you are constantly going against the flow. My husband visited the second & third floors and I returned to main entrance as I was directed but no one was about to open barriers. Thankfully a very nice visitor removed it for me but it does make you feel uncomfortable. Toilets good and cafe had plenty of room.

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theflyingbumblebee

Apr 2018

Hectic History at York Castle Museum

A great family day out with good accessibility information and inclusion

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gmichael

Sept 2016

4.5

Castle Museum

This is a lovely museum and well worth a visit. There are just 4 gallery rooms on first floor which are not accessible to wheelchair users as they are in part of the original old building where it is not possible to install a lift. However there is still plenty to see and contains a lovely cafe and gift shop to browse around. The guides are extremely knowledgeable and helpful. The museum provides there own wheelchairs and baby carriers for use in the museum.

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Disabled Access Information for York Castle Museum

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Mobility: 3/4 of the museum is fully accessible via a lift (dimensions in inches = 68H x 40L x 30W). The other 1/4 of the museum consists of 46 "up" stairs and 47 "down" stairs (the most stairs in one go = 18) The museum can provide walking sticks and a wheelchair. Visual: The Victorian Street and Prison Cells are quite dark, but alternative routes are available. We use Sans Serif Fonts on all of our signs. Guide dogs are welcome. Hearing: Most of our visual displays have subtitles. Autism: As of 16th September 2016, we are holding Relaxed Openings every 3 months.

Seating at regular intervals

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There are two spaces for blue badge holders outside of the museum. There is a road right outside the museum, so people can be dropped off right outside. We are also located within a minutes walk of the York Castle Car Park, which has 15 accessible car parking spaces.

Dedicated parking

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Toilets features at York Castle Museum

We have two accessible toilets, one on each side of our museum. Both are accessible without going up or down stairs. Both are big enough for a medium-sized mobility scooter to go in; although it will most likely be necessary to reverse out. Both also have a hand rail.

Accessible toilet

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