Za Za Bazaar

Whilst food provided value for money, staff had no concept of how to provide customer service to someone with a disability. My husband uses a wheelchair so the level entrance was perfect. We were ignored at the entrance for a good 5 mins (staff looked at us but were too busy chatting to acknowledge us). Then directed right through the busy restaurant to the back. Removed a chair so my husband could get the wheelchair under and walked away without checking if suitable. For comfort, my husband likes to transfer out of his wheelchair, so we asked another member of staff if we could move to the table behind us which had a bench and more stability to all my husband to transfer. There was already a family in the area finishing up their meal. The member of staff went to check with someone else and she returned to inform us that this section was not open..it was literally one table away!! So my husband had to stay in his wheelchair, uncomfortable and eat his meal. As were were put at the back of the restaurant we had to weave our way out. Food was ok, value for money. Such a shame a very simple request was disregarded with no real explanation. Will never return.

We wanted to take our little lad out tonight and landed at this dump, which despite its bright lights and bonny colours had my son and his mam in tears within minutes thanks to the disgraceful way we were treated by the staff. Our boy has ADHD and the whole spectrum of sensory processing difficulties, can be loud and is impulsive and easily distracted. We requested a 'quiet' seat/corner away from the main bustle of the open plan restaurant, where we could sit out with our shopping and enjoy a meal. We were declined our suggestions of where we felt was suitable, and were told to sit right next to the till/dirty dishes trolley. It was noisy and distracting. We said that this would not meet our needs and our son chose his own seat a couple of tables away. The charmless greeter told us we would not get served if he sat there (he was now getting upset) - telling us those seats were 'closed' - she then ushered in other customers who were presumably allowed to sit in the quieter seats our boy was refused. Obviously we left, without giving them a penny, however I pointed out to the manager that his staff had really upset my son and wife. He offered no apology whatsoever for the way we'd been treated and requested that I 'step outside' to discuss this. Really? Honestly folks - avoid this place like the plague. Instead, we went along the street to ZAAP (who do nice Thai food) and they were extremely friendly and accommodating, unlike the deeply unhelpful and disrespectful Za Za's Bazzar to whom inclusion, welcome and customer service were totally alien concepts.