Costa Coffee

Very hard to get into at times if your disabled. You have to ring the bell to get the portable ramp brought out. On a Saturday if they are busy and only two people working they cannot leave the counter to put the ramp out. I went in when no one answered and even offered to help with the ramp but was told as there was only two people working they could not leave the counter. That was about 3pm in the afternoon.

My Experince for the 2nd time was dreadful. We once again went here this time with a service dog as we entered we were told no dogs allowed having explained she was a service dog I was asked if I was blind bearing in mind she is not my dog I said no I can see just fine thank you. It was then thinks got bad I was asked to explain what a service dog is for I said she is a service dog to assist the person needing her but your not blind I said none of us are blind thank you. Well what is the dog for I once again said to Assist someone in need. For health and safety I cannot allow you to bring the dog inside it can wait outside. I felt at this point there was no use in keeping trying to explain. The dog was to help anxiety and this conversation was not helping at all. I left again. No understanding of disability is known or understood at this venue.

Lovely place good lower counter but too much food on it to be if any use. On the Saturday we were there it was very crowded. There is a lot of room but to get from the counter along and round with a chair or crutches it’s very hard. When we asked for help she gave a sigh but did carry the tray saying it might be better to visit on a day it’s not so busy. That made us feel unwelcome on a Saturday. On using the disabled toilet when going to wash out hands we got soaked the sink was leaking underneath so water came out of pipe. On reporting it was told the out of order sign must have fallen off. Not a great experience