Coylumbridge Hotel

Despite booking directly with the hotel to confirm a twin room with a walk in shower, unfortunately this was not the case. When we arrived at reception we were told the disabled access room had a step up to the shower, and there was not one single hand rail in the bathroom. We were offered another room which has a shower over the bath. The room was also filthy! We will NEVER visit this hotel again. Its certainly not disabled friendly.

On arrival after my daughter booking this venue for a treat for both of us after being separated for year and half we were looking forward to having a break.it was described as disabled friendly but sadly the room allocated wasn’t as it had over bath shower. We booked level access.im afraid this is going to be a negative review overall. Totally disappointed and upset never go back again. We were shunted from one room to other only to discover the next room also had over bath shower. I am unable to get into a bath and have level access within my home so this was totally unsuitable for my requirements. I have emailed the customer services at this hotel and did not get a reply to my email.my daughter received a reply apologising for training error and new staff. The receptionists were very polite but did not seem to know which rooms had level access showers. This used to be Hilton brand hotel but is now under Britannia ownership. With all the toing and froing i was completely exhausted by experience. Also dining area we had a waitress apologise and tell us that she might have to interrupt our meal for the bill which I found a bit off putting.

The hotel is absolutely beautiful but it doesn't have a lift so unless you're on the ground floor it's not accessible to those with mobility needs. The restaurant is wheelchair accessible and makes great food! I especially recommend breakfast! I was part of a wedding party which, because the rooms are all kept together, meant I couldn't get a ground floor room.