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    Edinburgh Trams

    Overall rating

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    Edinburgh Trams is a tramway in Edinburgh, Scotland, operated by Edinburgh Trams Ltd. It is an 18.5-kilometre line between Newhaven and Edinburgh Airport,

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    Overall rating

    4.72

    (9 reviews)

    Overall rating breakdown

    5

    8

    4

    0

    3

    0

    2

    1

    1

    0

    Access (avg.)

    4.44

    Parking (avg.)

    3.22

    Toilets (avg.)

    -

    Staff (avg.)

    3.77

    User profile picture

    shirleytodd

    Oct 2024

    star

    5

    A wheelchair users' review

    I have used the trams about a dozen times now and think they're great. They have dedicated wheelchair spaces. There's a wheelchair icon on the ground at stops, where the doors giving direct access to the wheelchair spaces. You roll on and off, you don't need a ramp. The trams are clean and tidy. There's a conductor who checks passengers tickets and also ensure you get on and off ok.
    User profile picture

    bwp

    May 2024

    star

    5

    Time to tryout the trams again in Edinburgh

    Edinburgh trams have been around for quite some time. Over recent years the line has been extended and now runs from Edinburgh Airport all the way through to Newhaven down by Leith docks. As with all new transport journeys; when you first use the tram it can be quite confusing what the protocols are, how do you buy a ticket, how do you know where you are, and these things can put you off travelling.
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    craig71

    Oct 2019

    star

    5

    Easy rider

    Used the Tram a couple of days in a row, parking at Ingliston Park & Ride. Where there are plenty of disabled parking bays. This was a very easy experience (using mobility scooter), though you do need a permit to take the scooter on. You can arrange one here: https://edinburghtrams.com/about-trams/tram-access At the tram stops the tram is level with the 'platform' so very easy to enter and exit. The only issue was the Edinburgh bound ticket machine gets the sun in the morning so hard to see!

    disabledAccessInformationSectionText Edinburgh Trams

    disabledAccessText

    Tram stops accessed via gently sloping ramps or lifts make getting to the platform straightforward. And every one of our modern, low-floored trams is 100% wheelchair accessible. All trams feature: - Low entrances throughout the vehicle - High visibility handrails - Two dedicated wheelchair/buggy spaces per tram - 12 Dedicated disabled priority seats - Passenger alert buttons signposted in Braille for blind and partially sighted tram users Wheelchair users When using our trams, please enter the middle carriage, which has dedicated disabled access – a wheelchair symbol on the tram stop platform indicates where to wait. When onboard please park in the wheelchair space, with the back of the wheelchair facing the wheelchair cushion and apply the brake. When you want to leave the tram, ring the bell so the driver can give you extra time to do so. Priority customers We understand not all customers find it easy to stand for the duration of their journey. Therefore, we offer priority pin badges to help customers communicate their needs and access a priority seat. The badge does not guarantee a seat will be made available but it can help avoid conversation some of our customers find awkward. A badge can be requested by contacting us through Customer Relations. Mobility scooters Customers are able to travel with certain mobility scooters on our tram services. To ensure the safe operation of mobility scooters, a permit scheme is in place. There are two disabled priority bays per tram and carriage of mobility scooters is at the discretion of on board staff. If you hold a valid Scottish National Entitlement Card (SNEC) or a Disabled Person's Blue Badge parking permit you are eligible to apply for a permit. If you are unsure and would like to check if you qualify, please contact Customer Relations on 0131 338 5780 or by email at customer@edinburghtrams.com
    Seating at regular intervals

    Other features at Edinburgh Trams

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    For additional detailed accessibility information, please contact: customer@edinburghtrams.com

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    Edinburgh Trams Customer Services, 55 Annandale Street, Edinburgh, Edinburgh, Scotland, United Kingdom, EH7 4AZ

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