Gatwick Airport

Got a great service from the special assistance team at Gatwick Airport. Fantastic no issues at all. The accessibility round the airport was good too.

Needed assistance for my frail husband at Gatwick south terminal. On both outward & inward journeys the staff, without exception, were absolutely fabulous, polite,charming, kind & patient. Nothing was too much trouble. I couldn’t praise them highly enough

The outward visit through departures was exceptional, with personal, professional service. We were guided through all parts of security, departure lounge and transfer to boarding gate. The passenger assistance employee Dave was very helpful and reassuring. The accessible toilet and separate designated waiting area were of good standard. The airport layout had plenty of clear signage. The arrivals section, when we returned, also had a good layout but unfortunately the passenger assistance employee didn’t know where to take us because we didn’t have any checked in luggage. We had to find our own way out of the airport (to the railway station) but that was fairly straightforward because of the clear signage.