Premier Lodge

Allocated room G11 which was classed as an accessible room. Room was clean and fresh. No complaints on this aspect. Entrance to the room was good, as was the space within the room and bathroom. However, for what is meant to be an accessible room, it was really let down on the finer points. Firstly the bed base had very little space underneath and there was no way for our hoist to be able to fit under it to transfer. Bed may be OK for this who can side transfer. But I had to sleep in my chair as couldn't get the hoist legs under the bed. Bathroom was a good size and easy to enter it but there is absolutely no safety equipment such as grab rails or emergency pull cords. There was also no questions about support needs in the event of an emergency evacuation on checking in.