5
Travelling in comfort
I was very impressed with the customer service provided by Peter Allen, the training coordinator at Stagecoach,
Peter talked me through the three day training programme. They have a day training specifically focused on disability and social inclusion. They take into consideration all aspects of disability whether this be physical or mental, for example if a customer doesn’t always act in the expected manner they shouldn’t be discriminated against and drivers are taught how to deal with this situation. This encourages all members of the community to feel safe and comfortable on Stagecoach buses.
Getting my wheelchair on and off the bus was fairly easy, it was slightly tight to the door of the bus but apart from that there was plenty of space. The driver made sure I was in a safe position before driving the bus.
Please see the link to a full review and many more on my website www.christiandrewitt.wordpress.com
I was very impressed with the customer service provided by Peter Allen, the training coordinator at Stagecoach,
Peter talked me through the three day training programme. They have a day training specifically focused on disability and social inclusion. They take into consideration all aspects of disability whether this be physical or mental, for example if a customer doesn’t always act in the expected manner they shouldn’t be discriminated against and drivers are taught how to deal with this situation. This encourages all members of the community to feel safe and comfortable on Stagecoach buses.
Getting my wheelchair on and off the bus was fairly easy, it was slightly tight to the door of the bus but apart from that there was plenty of space. The driver made sure I was in a safe position before driving the bus.
Please see the link to a full review and many more on my website www.christiandrewitt.wordpress.com
For additional detailed accessibility information, please contact: customer.services@stagecoachbus.com
