University College Hospital

The Macmillan Cancer Centre is part of University College Hospital. It provides diagnosis and treatment for cancer. There is also the Macmillan Support and Information Service to provide assistance and advice for patients, family and friends. This review is written post lockdown and there are a lot of covid-19 measures in place. I have been here for 2 seperate appointments within the last 2 weeks so it is a combined review of both visits.

This review relates to my week long stay in hospital following surgery in October 2019. I had been diagnosed with womb cancer and had a hysterectomy. The medical and nursing care I received was excellent. However, this review is focusing on disabled access. There were problems with accessible toilets, shower, bed and a couple of one off incidents with the staff.

In July 2019, I had a planned overnight admission to University College Hospital. While I was in hospital I received excellent medical care. However, this review focuses on the accessibility problems I experienced during my stay. I submitted a complaint to the hospital and I've uploaded their response letter. While the hospital acknowledges the short fall in its disabled access, it has not given a timescale as to when they will improve this.